What are your showroom hours?
Our showroom hours are Monday through Friday 9:00am to 4:30pm. Saturdays by appointment. Closed on Sundays. Appointments are not required during our normal business hours. Nevertheless, you are more than welcome to make an appointment if you prefer.
Where are you located?
Hoosier Tent is conveniently located at 10142 Bradford Road Avon, Indiana.
All rates are quoted based upon a one day event. Weekends are considered a one day rental. Please call our office for long term rates. All rental charges are for time out, not time used. Prices are subject to change without notice. Early planning insures rental equipment availability. A 25% deposit is required to confirm rental reservations. The reservation fee is your assurance that the items requested will be available on the day you request. Any order placed within a week of date requested must be paid in full. Hoosier Tent accepts – Cash, Personal & Company Checks, MasterCard, Visa and Discover. Should you wish to pay via credit card, please be aware you will incur an additional 3% credit card service charge. All orders must have a credit card number on file for reservation hold and security deposit. No exceptions. Please see Credit Card Form Here.
Hoosier Tent & Party Rental charges a 5% non-refundable damage waiver to the cost of all rental equipment. This covers wear and tear on the rental equipment and is not to be considered insurance. This waiver relieves the renter of minor damages to the rental equipment. The renter is not covered under the damage waiver for theft, vandalism, misuse, abuse or missing equipment. All broken items and pieces must be returned to Hoosier Tent & Party Rental to be covered under the damage waiver.
What are your delivery charges?
Delivery charges are unique with each situation. Typically, if you are within Avon/West Side of Indy our delivery charge starts at $75 and increases as the delivery distance increases (subject to change). Additional fees may apply for extended travel outside of Indianapolis. After hours delivery or pickup and Saturday or Sunday delivery or pickup is an additional charge.
Where will you leave the equipment?
All deliveries and pickups are considered tailgate delivery and pickup. We will deliver and pick up all of our equipment from one location on the property. Please make us aware prior to the delivery of where the items can be placed. An example would be, placing the items on a dock for a business or leaving all items under a tent. If we were to encounter any stairs, elevators, extended carrying, difficult driving terrain there will be additional charges incurred. All items must be returned to the area where they were left and stacked as originally left or additional charges will be incurred.
Will you set up the equipment?
Set up of tents are automatically included in pricing. With prior notice, our delivery crews can set up tables, chairs, dance floor or any of our rental items for an additional fee.
How far in advance should I place my order?
You are strongly encouraged to give as much notice as possible especially if this is a large event, wedding reception or a tent. Nevertheless, we will always do our best to accommodate last minute orders as well, subject to availability. Please remember that for tent installation we require that under ground utilizes be marked which requires 48 hours notice once you call Indiana Underground Plant Protection Services at 811.
How do I decide what size tent I need?
We are happy to assist you in estimating the size of tent that you will need for your event. A rule of thumb is 10 to 12 square feet per person. Also remember that you need to allow room for everything else that you will need under the tent i.e. dance floor, buffet tables, head table, cake/gift tables, D.J., Band etc. Hoosier Tent uses a professional CAD program to create floor plans for your next indoor or outdoor event. With our experience, we find this can make it easier for customers to visualize the space needed to make their event a success! Please take a look at the tent page for an example of Cad Layouts. Hoosier Tent would be happy to custom design your event using or CAD program, please call for details.
Do my items need to be returned clean?
Yes, all items including china, stemware, glassware, concession equipment must be rinsed free of food or beverage before being returned. We will wash all items once they are returned. We also ask for you to send back the containers the items were provided with at delivery. Linens should be refuse free and dry to prevent mildew and staining. Hangers and Skirting clips must be returned with your linen order.
What happens if items are missing after the event?
If items are missing from your order we will bill you for those missing items unless they are returned within a reasonable time period. The amount depends on the quantity and type of items that are missing. All items are billed at replacement cost. If an item is damaged or broken please return it back to Hoosier Tent & Party Rental to show because there is a damage waiver included on the order that will cover those items without charge.
May I obtain a quote without making a formal reservation?
Most of our pricing is available online. If you would like, we can put together a quote for your order, but please understand that no equipment is reserved until a formal reservation has been made and a credit card and deposit have been received.
If an order is cancelled in writing at least 30 days prior to the scheduled day, the reservation fee and/or cash security deposit will be refunded. Orders cancelled within 30 days of reservation will be charged a restocking fee of 100% of the rental fee in addition to the reservation fee. To see a complete copy of Hoosier Tent & Party Rentals Terms & Conditions please click here.
Hoosier Tent & Party Rental will beat any reasonable local competitor’s offers on like items. Just bring in the written quote in person and book your event that day with a deposit. Please present to us prior to ordering. Customers may use only one coupon per order, per visit, per event.
Do you offer customer pickup?
We do offer the option of customer pickup and return on limited items and quantities. We DO NOT offer customer pickup and return in May, June, September or October. All pickup orders must be paid in full at time of reservation. Our weekend pickup policy is Pickup Friday between 8:00-9:00 AM! Return Monday between 8:00-9:00 AM or Additional Charges Will Apply!
Please download the PDF for reference here.Customer Pickup & Return