Monday - Friday: 8 AM - 4 PM Winter (Dec. 1st through Mar. 1st): Closed on Fridays Showroom is by appointment only. Evening and weekend appointments are available upon request.

FAQs Archive - Hoosier Tent & Party Rental

Q: Will I receive a call or text prior to delivery and pickup?

Yes. The phone number provided to us will receive a text message when our crew is on their way for delivery and pickup. If you would like to add an additional or a different number, please let our team know by emailing: info@hoosiertent.com or calling 317-272-9746. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you wish to be removed from receiving future communications, you can opt out by texting STOP.

Q: I work for a nonprofit organization, what documents do you need?

If you are requesting a quote and you work for a nonprofit organization, you will need to provide our team with the correct forms PRIOR to reserving the equipment. Tax-exempt: Requires a valid NP-1 Form at time of reserving. Per Indiana Law, ST-105 forms can no longer be accepted. The new NP-1 will only be available through the Indiana Department of Revenue's e-services portal, INTIME, starting January 1, 2023. General Sales Tax Exemption: Local government entities (cities, towns, counties, public schools) use standard exemption certificates like Form ST-105 (General Sales Tax Exemption Certificate). Verify Section 3 is completed. If the tax exemption certificate is NOT on file prior to reserving, then the taxes will be paid for by the customer.

Q: How do I place an order?

Options for requesting a Quote to place a reservation with Hoosier Tent & Party Rental: Complete the ‘Request A Quote’ form found on our website Call 317-272-9746 Email info@hoosiertent.com Schedule a showroom appointment where you are able to see inventory in-person and meet with one of our Event Specialists. Evening and weekends are available upon request. Helpful Tip: Review ‘ Our Process ’ that our team put together to help answer questions you may have.

Q: When I receive a quote, does that mean my items are on hold?

No, a quote does not hold the item(s) for you or guarantee the availability of rental item(s). In order to reserve a rental, we require a signed Quote, Temporary Structures Addendum (tent rental only) and a Credit Card Form (required to be on file regardless of what payment method you choose) to be returned as well as the 25% nonrefundable deposit to be paid. If the event is within 30 days, then the balance will need to be paid in full. You will receive an email from one of our Event Specialists to confirm your rental is reserved. If you have not received a reservation confirmation, your order is not on hold. *We require a Credit Card Form to be on file for all reservations. If you prefer to mail us a check or stop by the office to pay with cash or check, please contact an Event Specialist so a note can be made on your account.

Q: Do you require an appointment to visit your showroom?

Yes, we require an appointment to be scheduled to visit our showroom. You can schedule an appointment by visiting our website, calling our office at 317-272-9746 or emailing us at info@hoosiertent.com . Appointments to visit the showroom are Monday through Friday between 8 AM and 3 PM. Weekend and evening availability upon request.

Q: How far in advance should I place an order?

We recommend placing an order as far in advance as possible. We have a large quantity of inventory items, but they do end up fully booked from time to time. Keep in mind that May, June and September are our busiest months of the year. We will make every effort to provide the items requested at the time the order is placed.

Q: Do you offer packages?

No, we do not offer packages. With over twenty years working with customers for various events, we have found that giving our customers the opportunity to select the items and quantities is more favorable especially since each event is unique. You are able to select any item(s) and quantities you are interested in renting when requesting a Quote.